For help with the ProdigysKERP connection, email info@prodigysgroup.it with the subject “ProdigysKERP for ChatGPT support”. This email link opens your email application and is the support request channel.
What to include
- A description of the issue and when it occurs.
- The K-ERP account and organization involved, without including passwords or access codes.
- The error message, if any, after removing personal or business information that is not needed.
- The ChatGPT version or client you are using, if known.
Do not send passwords, OAuth tokens, credentials, unrelated personal data or confidential documents. If the issue involves your organization’s data, also follow its internal reporting procedures.
How requests are handled
Prodigys uses the information you provide to identify and handle your support request. Response times depend on the applicable support agreement; no response time is guaranteed where no specific agreement applies.
For information about processing support communications, see the privacy notice.